We're here to help

Call us on 0300 777 4321



Safety & Advice

Some things can be quite tricky to do or just really good to know. From things like fire safety through to reducing black mould, here are some handy tips.

Keeping mould at bay

Everyday things like cooking, showering and even breathing (yes breathing) cause moisture in the home! This moisture's what the pesky mould loves.

Now it's not like you can stop breathing (we tried it once and it didn't work out too well) so here's some other things that can be done instead, big breath...

  • Put lids on saucepans
  • If you can dry your clothes outside go with this option. Drying them in front of a fire/radiator just increases the moisture content of the air around the home, all that water has to go somewhere!
  • Vent your tumble dryer to the outside air
  • Things like portable gas or paraffin heaters can generate a lot of airborne moisture. If you have the choice, a fan heater or halogen heater will be better.
  • Mix up how you run a bath, add the cold water first then the hot - crazy but hey it works to reduce the moisture. Remember to keep the bathroom door closed too.
  • Keep kitchen doors shut when cooking, open the windows when you can too. You can't go with an extractor fan either.
  • Keep the heating in your house at a fairly moderate temperature to prevent condensation.

Now if you're doing all of this and still having problems we're here to help.

Fire safety - smoke detectors

Your home will be fitted with a smoke alarm. These devices may be battery or mains operated and should be checked regularly by the occupier. Checking your alarm


  • Check power supply indicator light is on (mains type)
  • Press and hold the test sounder for 10 seconds, the alarm should go on
  • If the alarm does not go on try cleaning it and test again
  • If it still does not work please contact us using the details found here. We will arrange an appointment with one of our electricians.


  • Remove batteries from the smoke detector
  • Remove the device from its holder
  • Do not paint external surfaces of detectors
  • Smoke a cigarette, cigar or pipe near it

If you have a battery operated smoke detector then an intermittent sound may mean the battery needs to be replaced.

Please ensure that you regularly check your smoke detectors and report detectors that are not working.

Useful tips to prevent burst pipes

To avoid the misery and damage caused by burst pipes during extreme cold weather:

  • Keep your home warm especially during the night.
  • Run taps and flush toilets to check that pipes are not frozen.
  • Know where your stop tap is and make sure that you can easily turn it up! 
  • Make sure that you can turn o! the gate values for hot and cold water tanks.
  • If you are leaving your home unoccupied for a long period of time consider draining the whole water system down; and if you live in a flat or maisonette, leave a spare key with a neighbour. A flood in an upstairs flat can cause damage to your home.

Fire safety in communal areas

Your safety is our highest priority and we pride ourselves on maintaining the very highest standards of fire health and safety. With this in mind, we must remind our tenants of their responsibility to maintain communal areas.

Please remember:

  • Storage of personal possessions is not allowed in communal areas, including stairwells and corridors. This is to maintain clear escape routes and keep them clear of combustible material.
  • You will be requested to remove any personal possessions from communal areas. This includes any recycling boxes you may have been provided by the Local Authority.
  • We reserve the right to remove and dispose of any of your possessions which are not removed from communal areas. You will be charged for any costs associated with their removal and disposal.
  • If you are concerned about a cluttered or blocked communal area then it is your responsibility to contact your Neighbourhood Management Officer or Independent Living Coordinator. You may also contact Customer Services using the details here.