What's the process?
We’ll ask you for your name, address and a daytime telephone number, as well as details of when you’ll be at home to let us in. We’ll also ask some questions about the repair. We prioritise repairs. Vulnerable people and emergency repairs take priority. Please note. If you have neglected your home or caused deliberate damage, we may charge you for the cost of the repair.
Emergency repairs include loss of electricity, water or gas or non-secure windows and external doors. If you have a genuine emergency, please call us and choose the out of hours option.
Gas leaks & repairs - If you smell gas, please call the TRANSCO 24 hour emergency line on 0800 111 999.
No electricity? - If you lose electricity, please make sure a fuse hasn’t tripped in your fuse box before you call us. If you still have no electricity, call us on 0300 777 4321.