We would like to remind and reassure you that calls from Voluntas are legitimate and that they are contacting you on our behalf. Voluntas are an independent organisation who are professional market researchers.
We have worked with them for some time and they are now working with us across Connexus. They are currently calling our customers in Herefordshire about these satisfaction surveys;
- Anniversary of surveys and information updates
- Repairs and Home Improvement Work
Why are we doing these surveys?
We want to know how we can make our services better, so we are contacting you to find out your opinions. We want to know what you think about us, our services, your home and your neighbourhood. We also want to know if there are other ways in which we can help you, we have lots of services on offer! So the team may ask you to verify some of the details we have about you. We know that sometimes your personal circumstances can change and you may have forgotten to tell us, so this is a way to help us, help you e.g. if you tell us your out of work, our job club may be something of interest.
Voluntas will only contact you by phone.
Your data is really important to us and we take data protection extremely seriously. For more information and to view our full general privacy statement check out our Connexus website.
A big thank you
We really do appreciate your time answering these questions and thank you for helping us with our surveys.