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Posted on: Tue 13, 2018

If you're a Herefordshire Housing tenant your rent will change from 02/04/18. You should have received a letter from us confirming this.

Posted on: Wed 13, 2017

So then the Government have made a few changes to their plans to roll out Universal Credit in Herefordshire, mainly it's been delayed until June 2018....

Posted on: Thu 16, 2017

You could be eligible for the Warm Homes Discount if you’re on a low income. On-top of this if your household’s income is less than £15,000 per year, you might be eligible to receive support from Welsh Water’s HelpU tariff...

Posted on: Fri 27, 2017

If you’re struggling to pay rent, please don’t bury your head in the sand - talk to us as soon as possible, we're here to help.

Universal Credit logo

Launches June 20th, Quick Guide Here.

Posted on: Mon 14 May, 2018

Universal Credit (UC) is the new benefit the Government is introducing for working age claimants. If either you or your partner are pensioners this change doesn't affect you.

UC is being rolled out in Herefordshire from 20th June 2018. This will mean that if you have to make a new claim for any of the benefits below you'll have to claim UC instead:

  • Housing Benefit
  • Jobseekers Allowance (income based)
  • Employment and Support Allowance (income related)
  • Income Support
  • Child Tax Credit
  • Working Tax Credit

If you're already receiving one or more of the above benefits you'll carry on receiving them for the time being.

It’s only if you have to make a new claim for one of the above benefits that you’ll claim UC instead.

If you receive UC your total entitlement will be lumped together and you'll receive one payment on the same day each month.

UC is paid and managed differently from many other benefits so you may need to make changes to how you manage your benefit claims and money.

 

Questions

Here's some commonly asked questions;

Do I need online access to receive Universal Credit?

Yes the government expect you to claim and maintain UC online. If you’re not comfortable using a computer or the Internet you can learn by taking a course at our learning resource centre – the Learning Box.

Will I need to prove my identity?

When you first claim UC you will be required to prove your identity to the Jobcentre, even if you've done this previously to claim another benefit. Please see here for a full list confirming the documents you'll need to provide. If you don’t currently have any of the Primary Evidence you may want to consider applying for a provisional driving license now.

Will I need a Bank Account?

UC can be paid into a bank account or a Post Office Card account. Unfortunately however you can’t use a Post Office Card account to set up automated payments (Direct Debits) for rent and bills. If you don’t have a bank account you could think about opening a basic bank account that offers Direct Debits. If you have a partner, UC will normally make one payment for both of you into one account so you’ll need to decide who'll  receive it.

Is Universal Credit paid weekly or monthly?

UC is paid once a month. You’ll have to pay your rent, bills and household expenses out of your monthly payment. It may be that you’re used to getting your benefit every two weeks at the moment so it is important that you start to plan your budget around monthly benefit payments instead.

Does Universal Credit still include Housing Benefit?

Your monthly UC payment will include help with your rent (known as a Housing Element). You will then have to pay this to Herefordshire Housing yourself. Paying your rent will need to be your top priority each month. The easiest way to do this is by Direct Debit.

I'm expecting a child who'll be born after 20th June, does this mean I can't claim Child Tax Credit?

Yes and no. It depends on if you have other existing benefit claims or if you have other children. For example if your first child is to be born after June 20th then yes you'd need to claim Universal Credit, and if you were in recipt of any of the other 6 benefits (listed above) they would stop and become Universal Credit. If you were already claiming Child Tax Credit for other children then your existing Child Tax Credit award and other benefits would continue. 

If you'd like further help or advice relating to Universal Credit please get in touch with our Tenancy Sustainment Team here.