We're here to help

Call us on 0300 777 4321


Posted on: Wed 8 May, 2019

Together With Tenants is a groundbreaking new initiative from the National Housing Federation that aims to create stronger relationships and clearer communication between social housing landlords and their customers. While we always work hard to ensure that your voice is heard, however, we do understand that we do not always get it right for everyone, all of the time.

Earlier this month our Customer Involvement Panel (CIP) headed to Birmingham... Read more

Posted on: Wed 10 October, 2018

This Saturday (13th October) our colleagues, along with lots of other members of the community will be supporting the Hereford Community Clean Up Group, and tidying the area, known as the "Hereford Lines".

The group, HCCUG for short, have organised the clean up to take place between The Belmont Road Bridge, and have asked people to get involved. The clean up will involve cutting back overgrown weeds on either side of the footpath, removing graffiti, litter picking and generally giving... Read more

Posted on: Mon 1 October, 2018

We would like to remind and reassure you that calls from Voluntas are legitimate and that they are contacting you on our behalf. Voluntas are an independent organisation who are professional market researchers.

We have worked with them for some time and they are now working with us across Connexus. They are currently calling our customers in Herefordshire about these satisfaction surveys;

-Moving in
- Anniversary of surveys and information updates
- Repairs and Home... Read more

Posted on: Thu 14 June, 2018

It's no fun when a neighbour keeps making loud, nuisance or offensive noise.

Herefordshire Housing's Customer Account Managers are here to help with things ranging from your tenancy through to neighbourhood issues like nuisance noise. You can contact them here.

Explaining nuisance noise isn't always that easy though and if your Customer Account manager thinks it'll be useful they might suggest that you download the Noise App.

The Noise App is a simple... Read more

Posted on: Tue 12 June, 2018

Members of the Connexus Customer Involvement Panels (CIP) have been able to find out more about the latest housing industry trends after attending the annual Central Housing Investment Consortium (CHIC) conference at Worcester’s Sixways Stadium.

CIP members, Graham Stockton, June Phillips and Lorraine Teece, joined fellow tenants from across the region at the event which aims to not only showcase the latest technology and developments in the sector, but also provides opportunities for... Read more

Posted on: Thu 31 May, 2018

A knit and natter group, run at Smallbrook Gardens in Ross-on-Wye has recently received a certificate of appreciation from the British Legion for their fundraising efforts. The group, with 22 members in total, have knitted 1000 poppies over the past 3 years which have then been sold locally to raise funds for the charity.

The ladies who attend have said that it has been their pleasure to create the poppies and be able to help a charity whilst doing something they love. Well done... Read more

Posted on: Wed 15 November, 2017

Herefordshire Housing colleagues will be volunteering with local group "Hereford Community Clean up" on November 29th.

The group work to keep all of Hereford tidy. Herefordshire Housing maintain areas that we are responsible for but not the areas outside of our control.

The voluntary group will be targeting areas outside of Sherbourne Close (Hereford), ... Read more