Herefordshire Housing

We're here to help Call us on 0300 777 4321

All new tenants of Herefordshire Housing have a ‘starter tenancy’ which gives fewer rights than a full assured tenancy.  Providing you don’t breach the terms of your starter tenancy, it'll be automatically converted to a full assured tenancy after 12 months.  If breaches occur at any time during your tenancy – for example, anti-social behaviour or using your home for illegal or immoral purposes – your tenancy may be at risk. You can find out more detail about your agreement here, but here’s a quick summary of some key points.

Care for your home

You have a responsibility to look after your home, which includes furnishing and decorating it, and keeping it clean and tidy. Herefordshire Housing has a responsibility to carry out some repairs. You can report a repair by calling 0300 777 4321 – or find out more information here.

Use of your home

Your home is intended as just that – a home. If you want to use it to run a business,  you’ll need to get our permission first.  You will also need to tell us if you are going to be away from your home for more than 4 weeks. We’ll ask for contact information, so we can get in touch with you in case of an emergency at your home.  If you are away for a long period of time, we may assume that you have moved out and will take action to regain possession of your property.

Looking to end your tenancy?

If you want to end your tenancy, you need to give us written notice. 

Pets and Animals

We allow you to keep a pet at your home subject to the pet being kept under control, not causing a noise or nuisance and being kept in a suitable environment. If you wish to keep any additional  pets you must ask our permission. We may withdraw permission for you to keep any pets if they cause a noise and nuisance.


You can park a vehicle within the boundaries of your home if you have an access or dropped pavement approved by Herefordshire Council, or a hardstanding approved by Herefordshire Housing. Vehicles must be taxed and roadworthy. Where there is on street parking, we ask that you park respectfully and avoid causing an obstruction.

Leaving your Herefordshire Housing property

You'll need to look after your home in accordance with your tenancy agreement, leaving it in a suitable condition for us to re-let. If this doesn't happen, you'll be recharged for any work we have to undertake, above our normal void works. For all the info click here.

Staying Connected

It’s important for us to stay connected and make sure we hold the right information about you, your household and your needs and preferences. To help us do this, every few years, on the anniversary of your tenancy, we will contact you and ask you to complete a survey. We will normally ask you to do this over the phone first, but if you’d prefer to do it online then please follow the link below to complete the survey.