Herefordshire Housing

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Moving House

If you need to move from your current home to something bigger or smaller, you need to register with Home Point. Home Point will assess your current circumstances and advise you of your priority and the number of bedrooms they think you need. You can then start bidding on any matching properties that are advertised each week. You will find these advertised on the Home Point website, in Herefordshire Housing’s offices and at all council offices. We will do everything we can to help and support you to move house and always reserve some properties that are only available to Herefordshire Housing customers.

If you’re successful in your bid, we’ll need to carry out an inspection of your current property to make sure everything’s in good repair. If it’s not, we might ask you to put things right before we make an offer. In some cases – for example where there’s a lot of damage – we might not be able to make you an offer at all. In addition to this, you must have a clear rent account with no monies owing to Herefordshire Housing.

Click here to access a guide on how tenants should leave their home

Mutual exchanges

A mutual exchange is where you swap properties with another social housing tenant – you can find out more in our Mutual Exchanges leaflet. If you wish to exchange, you must ask your landlord’s permission first. 

You can register for a mutual exchange through Homeswapper on

When you have found someone you’d like to exchange with, you will need to fill in an application form.

Once we have received your completed forms, your Neighbourhood Officer will check to make sure that you have a clear rent account and owe no other money to Herefordshire Housing.  They will then contact you to arrange a property inspection and an electrical check. Once these have been passed satisfactorily, your Neighbourhood Officer will discuss with you a potential moving date. You and the person you are exchanging with will then need to complete a little bit of paperwork before the exchange takes place. But if all goes well, you’ll soon be enjoying your new home.