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Your Customer Account Manager

Customer Account Managers have a wide range of responsibilities including:

  • Managing your rental payments 
  • Dealing with any questions you have about your tenancy
  • Giving you advice about about aids and adaptations to your home
  • Helping you with mutual exchanges and providing advice about moving
  • Dealing with anti-social behaviour
  • Carrying out regular estate inspections

Estate Inspections

To help ensure that where you live is kept tidy and safe the team cary out regular estate inspections. The type of things they're looking for are;

  • The condition of communal areas and gardens
  • Repair and maintenance issues
  • Cleaning and fire safety

If you'd like to join your Customer Account Manager on an inspection (to point out any issues) or would like them to pop in and see you please get in touch.

Find/Contact your Customer Account Manager