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You & Your Home

We have a Tenancy Services Team which deals with all tenancy issues. The team is made up of Allocations, Neighbourhood Officers and Anti-Social Behaviour Officers.

Lettings

Applying for a Herefordshire Housing property

We advertise all our vacant properties with Home Point, a choice-based lettings scheme for the major social housing providers in Herefordshire. If you want to apply for social housing in Herefordshire, you must register with Home Point by filling in an application form.

Ways to register

You can get an application form:

• from any Herefordshire Housing office
• by phoning Home Point directly on (01432) 359500
• by visiting their offices at 135 Eign Street, Hereford HR4 0AJ.
• by visiting their website at www.home-point.info

Once you have registered

Once you are registered, you will be put into a banding system, based on your circumstances. These are Gold, Silver or Bronze. If your circumstances are urgent, you may get a Priority Card, which helps you to find a home more quickly. These are only given in an emergency. You will also be informed about what sort of property you can apply for, as you will not be able to apply for every sort of housing.

You will then be able to bid for any properties that you are eligible to apply for. Properties will be advertised each week through the Hereford Admag, Home Point's website and in each Social Landlord's offices, including our own.

Other Social Landlords who let their properties through Home Point are:

• Kemble Housing
• Marches Housing Association
• Elgar Housing Association
• Bromford Housing Group
• South Shropshire Housing Association
• Salvation Army Housing Association

Contacting Our Allocations Team

You can contact our Allocations Team on 0300 777 4321.

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Neighbourhood Officers

Neighbourhood Officers are there to help you enjoy a trouble-free tenancy. They oversee the day-to-day management of your estates, such as conducting regular inspections, new lettings and transfers and providing help and advice to you about the conditions of your Tenancy Agreement including anti-social behaviour.

Neighbourhood Officers are often out of the office on the estates and are supported by Neighbourhood Assistants who work in the South Wye Office at Jubilee Court and Widemarsh Street office.

Neighbourhood Assistants are able to answer many of your queries. If they are unable to assist, they can pass your query through to the relevant Neighbourhood Officer or Anti-Social Behaviour Officer.

You can also contact your Neighbourhood Officer via our online form. Please ensure you provide your name and address so we can direct your enquiry to the relevant person.

If you live in Hereford, South of the river then please contact the South Wye Office on 01432 346091.

If you live in Hereford North of the river, or in Ross on Wye, then please contact the Widemarsh Street Office on 01432 346070.

You can find out who your Neighbourhood officer is by viewing our Neighbourhood Officer Areas.

Estate Inspections

Neighbourhood Officers regularly carry out Estate Inspections, inviting tenants to take part in walkabouts around their local area to see where any problems are and to see what we can do to solve them and improve the estate. The people who know the area best are the local residents, which is why we invite tenants to help us do the inspections. To see when an Estate Inspection will be happening in your area, go to our Estate Inspection page.

Further information on You & Your Home:

The following are links to more information about estate management issues.

Abandoned Properties

Applying for permission to make improvements

Illegal Occupation

Estate Issues

Succession and Assignment

Moving Home:

The following information has been set out about Transfers and Mutual Exchanges.

 Termination Form

Transfers

Mutual Exchanges

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Anti-Social Behaviour Team

Herefordshire Housing takes anti-social behaviour very seriously. We aim to deliver a fast and effective response to incidents of anti-social behaviour.

Our Anti-Social Behaviour (ASB) Officers and Neighbourhood Officers work closely with the police, community support officers and other relevant agencies. We take preventative and legal action to ensure that we give out a strong message that anti-social behaviour will not be tolerated.

The following leaflet sets out our commitment to tackling anti-social behaviour and the ways in which we will do it. To download the leaflet, click on the link below. We can also provide paper copies, which you can get by contacting our Anti-Social Behaviour Team on (01432) 346095 or 384084 or contact them via the online form.

Anti-social Behaviour - How to report it and what we will do to help

Reporting Anti-Social Behaviour

If you would like to report any incidents of Anti-Social Behaviour, contact our Anti-Social Behaviour Team on (01432) 346095 or 384084 or contact us via our online form.

More information about Anti-Social Behaviour:

What is Anti-Social Behaviour

What happens when you report Anti-Social Behaviour

Anti-Social Behaviour - Tenants' Responsibilities

A.S.B Fact Sheet: The options available to resolve a complaint

Garages

As well as providing homes, Herefordshire Housing provides garages which you can apply to rent from us. You can rent a garage from as little as £5.85 per week if you are a Herefordshire Housing tenant or £8.34 for non-tenants.

If you would like more information please contact us on (01432) 346070 or please download and complete the application form and send it to 84-86 Widemarsh Street, Hereford, HR4 9HG. Please refer to the schedule of garages when completing the application form.

Schedule of Garages

 Garage application form

Leaseholders

For information about Management of your block, Estate Inspections and Anti-social Behaviour please view Information Sheet 3: Management of your block.

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Where you can find us
Head Office: Herefordshire Housing Ltd. Legion Way, Hereford, HR1 1LN. Tel. 0300 777 4321 Fax. 01432 384198	City Centre Office: One-Stop Shop 84-86 Widemarsh Street, Hereford, HR4 9HG. Tel. 01432 346070 Fax. 01432 346089	South Wye Office: Jubilee Court Community Facility Kilvert Road, Newton Farm, Hereford, HR2 7FE. Tel. 01432 346091 Fax. 01432 379260