Rents (Income Services)

The Rents Team (Income Services) is responsible for the setting and collection of rent and the recovery of current and former arrears. The team consists of Rent Recovery Officers, a Welfare Benefits Advisor and a Financial Support Officer. This means we can visit you in your home if you have a rent query or arrange to meet you in one of our offices.

Members of the Rents Team (Income Services) are trained to deal with debt problems and are willing to discuss any rent account issues you may have. Officers can refer you to the local Citizens' Advice Bureau for independent debt management advice if applicable, through our dedicated referral programme.

Getting behind with your rent

Our service aim is to adopt a firm but fair approach to rent arrears recovery and to offer, where possible, clear and practical repayment plans. We recognise that occasionally you may have financial difficulties and are unable to pay your rent when due. If you are getting behind with your rent, we urge you to contact us as soon as possible. View more detailed information on what to do if you have difficulties in paying your rent.

Please do not to ignore your rent problems. They will not go away and ignoring them will only make the situation worse. Whilst Herefordshire Housing would not wish to take action that results in eviction, it will do so as a last resort if other attempts to recover arrears have failed.

Contacting the Rents Team (Income Services)

Our Rents Team (Income Services) telephone lines are open from 8.45am to 5.15pm, Monday to Friday, you can call them on (01432) 384040.

You can make an appointment to see one of our Rent Recovery Officers at any of our offices, between the hours of 8.45am and 5.15pm. We can also arrange for an officer to visit you in your home within these hours.
Contact us to arrange an appointment.

Welfare Benefits Advisor

We employ a Welfare Benefits Advisor who gives friendly advice to help you to maximise your income through benefits that you may be entitled to. This includes Housing Benefit and all other welfare benefits. They will also use their knowledge to refer you to other relevant external agencies that may be able to assist with your situation. Contact our Welfare Benefits Advisor.

You can find out how much Housing Benefit you may be entitled to by clicking on the calculator.

Financial Support Officer

We employ a Financial Support Officer who can help and give advice on household budgeting and accessing bank accounts. They can also investigate other sources of financial support that you may be able to claim such as charitable grants and other support agencies if appropriate. Contact our Financial Support Officer.

Paying your rent

You can pay your rent online via Allpay.

More information

 Your rent and other charges

 How is my rent calculated?

 Rent Increases 2010

 Rent collection Arrears Recovery Policy

Where you can find us
Head Office: Herefordshire Housing Ltd. Legion Way, Hereford, HR1 1LN. Tel. 01432 384000 Fax. 01432 384198	City Centre Office: One-Stop Shop 84-86 Widemarsh Street, Hereford, HR4 9HG. Tel. 01432 346070 Fax. 01432 346089	South Wye Office: Jubilee Court Community Facility Kilvert Road, Newton Farm, Hereford, HR2 7FE. Tel. 01432 346091 Fax. 01432 379260