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Delivering quality housing services to diverse communities
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Policy & Strategy

Herefordshire Housing has policies and strategies, which lay out how we manage our services and how we conduct our business. 

We have included our front-line policies and strategies below.  Simply click on the links to download a copy.

 PDF

PDF Affordable Warmth Strategy

 Aids and Adaptations Policy

 Anti-Social Behaviour Policy

PDF Anti-Social Behaviour Statement of Policy

PDF Anti-Social Behaviour Statement of Procedure

PDF Asbestos - Management & Control Policy

 Asset Management Strategy

PDF Communications Strategy

 Compensation Policy

 Continuous Improvement Strategy

PDF Corporate Debt Recovery Policy

 Customer Access Strategy

PDF Customer Complaints Policy

 Customer Complaints Procedure

 Customer Involvement Strategy

PDF Data Protection and Confidentiality Policy

PDF Development Policy

PDF Domestic Abuse Policy

PDF Equality & Diversity Framework -  Appendix 1 - 4

 Financial Inclusion Strategy

 Hate incidents Policy

 Garage Strategy

PDF Gas Servicing Policy

 Leasehold Management Policy

PDF Lettings Policy

 Local lettings Policy  - Golden Post

 Local lettings Policy - Springfield Avenue

PDF Management and Control of Asbestos

PDF Mutual Exchange Policy

PDF No Smoking & Smoke Free Premises Policy

 Procurement Strategy

 Rechargeable works Policy

PDF Repairs and Maintenance Policy

PDF Rent Setting Policy

PDF Rent collection and Arrears Recovery Policy

PDF Resident Involvement Statement of Approach

 Safeguarding Children Policy

 Safeguarding Vulnerable Adults Policy

PDF Succession Policy

 Sustainability Framework

pdf Unacceptable User Actions and Behaviour Policy

 Value for Money Strategy

PDF Voids Policy

 

 


 

All our downloads are Adobe PDF documents.  If you do not have Adobe Reader, click the link to download for free.

PDF

The Offices below are open:

Monday to Thursday: 8:45am - 5:15pm - Friday: 8:45am - 4:45pm

Where you can find us
Head Office:
Herefordshire Housing Ltd.
Legion Way,
Hereford, HR1 1LN.
Tel. 01432 384000
Fax. 01432 384198

Head Office
City Centre Office:
One-Stop Shop
84-86 Widemarsh Street,
Hereford, HR4 9HG.
Tel. 01432 346070
Fax. 01432 346089

City Centre Office
South Wye Office:
Jubilee Court Community Facility
Kilvert Road, Newton Farm,
Hereford, HR2 7FE.
Tel. 01432 346091
Fax. 01432 379260

South Wye Office
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