Equality and Diversity

Our commitment to customers

We recognise that different communities and neighbourhoods have different needs and our aim is to treat everyone fairly. We are committed to providing equality of opportunity in all areas of our business – service delivery, customer consultation, employment and governance. By setting out our future plans in this open and transparent way, we hope to make Herefordshire an even better place to live and work.

Herefordshire Housing aims to:

• actively contribute to achieving the vision of the Herefordshire Equality Partnership.
• promote equality of opportunity in all that we do and promote good relations between people in our diverse communities. 
• ensure that the needs of our diverse communities are identified and taken into account in the planning and delivery of our services. 
• work towards the elimination of harassment on our estates, supporting victims and taking action against perpetrators. 
• work towards increasing the representation of residents from hard to reach groups in our customer involvement activities. 
• ensure that membership of the Board and its committees adequately reflects the local community. 
• ensure that the information we provide is accessible to service users, in languages and/or formats that they can understand. 
• provide an accessible service by removing or altering any physical barriers to access.

Related documents:

 Disability Equality Scheme and Action Plan 2008 - 2011

 Gender Equality Scheme

 Equality & Diversity Framework 2008 - 2011

 Framework Appendix 1

 Framework Appendix 2

 Framework Appendix 4

Equality Impact Assessments:

 Anti-social Behaviour & Hate Incidents
 Property Services

 Lettings Policy

Where you can find us
Head Office: Herefordshire Housing Ltd. Legion Way, Hereford, HR1 1LN. Tel. 01432 384000 Fax. 01432 384198	City Centre Office: One-Stop Shop 84-86 Widemarsh Street, Hereford, HR4 9HG. Tel. 01432 346070 Fax. 01432 346089	South Wye Office: Jubilee Court Community Facility Kilvert Road, Newton Farm, Hereford, HR2 7FE. Tel. 01432 346091 Fax. 01432 379260