Compliments

What is a compliment?

A compliment is an expression of satisfaction with a service made by a customer about the organisation. A compliment may be made about an individual officer, team or a service as a whole.

Who is a customer?

A customer is anyone who contacts Herefordshire Housing to enquire about, or request a service, or somebody who is in receipt of a service.

How can a compliment be given?

Any customer wishing to pass on a compliment can do so -

• in writing
• by telephone to any Herefordshire Housing office
• in person at any Herefordshire Housing office
• via our online form

Equality and Diversity

Herefordshire Housing will collect and analyse data on the ethnic origins, disability and gender of all customers in order to monitor the service to ensure that no discrimination takes place in the process. We will always try to communicate in a format that our customers are comfortable with.

All colleagues and contractors are committed by their terms and conditions of employment to promote and follow Herefordshire Housing's Equality and Diversity Framework.

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Where you can find us
Head Office: Herefordshire Housing Ltd. Legion Way, Hereford, HR1 1LN. Tel. 01432 384000 Fax. 01432 384198	City Centre Office: One-Stop Shop 84-86 Widemarsh Street, Hereford, HR4 9HG. Tel. 01432 346070 Fax. 01432 346089	South Wye Office: Jubilee Court Community Facility Kilvert Road, Newton Farm, Hereford, HR2 7FE. Tel. 01432 346091 Fax. 01432 379260