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	Ross Residents Get Digital Thursday, 15th July 2010, 17:03 Herefordshire Housing has been working with older residents at Penyard Gardens, Ross-on-Wye to improve their knowledge of digital technology and start using the internet. The result has been the creation of a digital hub! Residents at the housing scheme in Ross set up their own internet access as they were keen to learn more about the wonders of digital technology. Working with the residents, Herefordshire Housing arranged for a reconditioned computer from local company, Enviroability. A second...
	Join our Summer Family Activities Thursday, 8th July 2010, 11:45 July 21st to August 27th 2010 Let us help you entertain the kids over the summer holidays with our fun activities and days out! In conjunction with Herefordshire Council we have organised activities and days out for some of our Herefordshire Housing residents. All the activities are FREE you just need bring your own packed lunches! Below are the dates and times of the activities. You can choose either a Wednesday or a Friday as the activies are repeated. If you and your family a...
	Top Community Spirit Thursday, 17th June 2010, 14:47 A community project at Peterchurch in Herefordshire saw 70 residents turn out to get to know one another and join in the fun. The event hosted by Herefordshire Housing, in conjunction with the Golden Valley Community Centre was created to encourage residents of all ages to get to know one another better and learn about each others experiences by participating in a creative project. Two sessions were held afterschool and residents got involved in pottery projects, story telling sessions and fac...
	Giving you credit! Tuesday, 15th June 2010, 16:21 Helping you save with Money Box Credit Union We are offering a brand new saving scheme through Money Box Credit Union partnership, where we will fund the set up of your account, your swipe card and we will also deposit £2 into your account to get you started! The Credit Union offer safe savings and low costs loans and they are regulated by the Financial Service Authority. The scheme is available to all Herefordshire Housing residents. If you would like to find out more, or how you ...
	Time for change Tuesday, 8th June 2010, 16:27 Board Members £3,250 per annum plus expenses and training opportunities. With a recent Audit Commission inspection assessment of 2 stars and excellent prospects for improvements, Herefordshire Housing is ambitious and keen to develop existing activities and effectively tackle a new operating environment. Herefordshire Housing is the only association based in and dedicated to the County of Herefordshire. It is a dynamic and innovative provider of 5,400 affordable homes and support...
	Oval Community Plan Newsletter Wednesday, 26th May 2010, 17:19 We know that the residents in South Wye want to know more about the proposed plans for regenerating The Oval. As a natural part of this, we also know that there are many confusing and conflicting stories about what is happening or not happening. So we wanted to take this opportunity to put you in the picture and give you as much information as we can to ensure that you know what is going on. The important thing is that we have been consulting with residents in every step of the process and will...
	Careline celebrates double accreditation Tuesday, 13th April 2010, 16:18 Herefordshire Careline, one of the country's leading providers in social alarm monitoring has been re-accredited by the Telecare Services Association (TSA) for its alarm monitoring service and for the first time ever, its installation service. Currently providing a personal emergency response service to 26,000 customers across the country, with 3,000 of those in Herefordshire, the Careline service is one of only 30 providers so far, to meet the Telecare Services Association's recently updated C...
	Top satisfaction for Careline Friday, 9th April 2010, 09:45 Herefordshire Careline is a nationally recognised personal emergency response service. We have over 26,000 connections across the country, providing help at the touch of a button. We recently surveyed some of our customers to find out how we were performing. 98.8% of our customers indicated that they were very satisfied (89.6%) or fairly satisfied (9.2%) with our service. 98.6% of our customers believe that the careline service represents value for money. 98.6% of our customers think that w...
	Housing Support gets thumbs up! Friday, 9th April 2010, 09:42 We're passionate about providing great services that meet the needs of our customers. We recognise that some of our residents need help in order to remain in their homes and manage their tenancies. Our dedicated Housing Support Service is currently helping around 150 residents. We provide lots of practical types of support, including getting advice about money and financial issues, maintaining physical health, obtaining equipment and adaptations for the homes, help with transport services and m...
	The future is Golden at Hunderton Friday, 9th April 2010, 09:38 The residents of Golden Post, Hunderton have been working with their Housing Officer, Colette Cutter, to set up a brand new Good Neighbourhood Agreement. Over the last 3 years, we developed a local lettings policy, which allowed us to use the housing waiting list to let the Golden Post properties, but with an additional set of conditions, such as people must either be working full time or must already be a social housing tenant. This helped us to significantly reduce anti-social behaviour...
	Low rents; great services! Tuesday, 30th March 2010, 15:11 Lowest rent increase ever for Herefordshire Housing tenantsHerefordshire Housing tenants have just been informed what their new rent will be. The good news is that the rent increase is the smallest ever - with some tenants seeing their rent go down! HHL Chief Executive, Peter Brown says that during the recession, this low rent increase will help all families living in a Herefordshire Housing home. "Herefordshire Housing has managed to contain the average rent increase to 69p per week," says Pe...
	Never too late to learn Friday, 5th March 2010, 16:14 It's never too late to learn! How often have we heard this? However, it is true and we, at Herefordshire Housing, want to provide new opportunities for our residents and people living within our communities to develop skills in areas that interest them and in ways that they want to learn. We are currently asking people what sort of training they would be interested in. This could be anything like basic food hygiene, cookery, home DIY skills, decorating and gardening, computer skills, desk top p...
	Welcome to new Resident Board Member Wednesday, 27th January 2010, 14:55 Herefordshire Housing has welcomed Rebecca Whittaker to its Board of Management. Rebecca won the recent election for the position of Resident Board Member. The election allows residents to vote for the candidate who they feel would bring most to the housing association's Board of Management. Herefordshire Housing is run by the Board of Management, which provides direction in setting policies and makes sure that the association maintains financial stability, efficiency and good practice. The ul...
	Avalanche of calls is no match for HHL Tuesday, 19th January 2010, 14:43 Freezing temperatures and heavy snowfall brought out fighting spirit among Herefordshire Housing colleagues who have shown their grit for the benefit of customers. Teams worked to handle the surge in calls and repair requests, prompted by the cold snap. The sudden and prolonged drop in temperature caused boilers to break down, ice to render communal areas impassable and water to freeze and burst pipes. 8,600 calls were made to Herefordshire Housing's out-of-hours service over one weekend, comp...
	Customer satisfaction is at 84% Wednesday, 9th December 2009, 15:25 Levels of satisfaction among Herefordshire Housing customers are the highest among similar sized housing associations in the region. The verdict was delivered by customers in the 2009 customer satisfaction survey, or STATUS survey as it is more commonly known. The survey is a standard one, which other housing associations use and compare performance against. The results show that overall, Herefordshire Housing customer satisfaction ratings sit at 84%, which places them firmly at the top of the...
	Arts project improves residents' wellbeing Tuesday, 10th November 2009, 10:34 Herefordshire Housing's Head Office transformed into an Art Gallery this week to showcase the work of some of its older residents. Residents across the county have been taking part in a Wellbeing Arts Project, creating art work which reflects their memories and personal stories. Head of Housing Laura King said "The project aims to bring older people together in a fun and relaxing environment where they can learn new skills or rediscover old ones. It is open to all residents regardl...
	Community Improvements Monday, 2nd November 2009, 14:34 As part of our commitment to create neighbourhoods and communities that are popular places to live Herefordshire Housing has been investing in the communal garden area at Jubilee Court, Newton Farm and has carried out some much needed improvements to benefit the community. Residents told us that the Communal area was not being used because there weren't adequate facilities for them. We asked the residents what they would like to see and what improvements we could carry out to make a real differ...
	Improving Homes Monday, 19th October 2009, 16:35 In October, November and December we will be completing over 450 home and neighbourhood improvements. Internal improvements; including kitchens, bathrooms, rewires and heating installations: 92 kitchen improvements, 77 bathroom improvements and 54 electrical rewires in areas such as Hunderton and Tupsley. 119 heating installations, and 111 boiler replacements to homes throughout Herefordshire External improvements ane neighbourhood improvements: Re-roofing properties starting at the C...
	2009 Annual Report Monday, 19th October 2009, 16:22 Our 2009 Annual Report is now out. To view the report please click here....
	HHL 'transformed' says watchdog Thursday, 13th August 2009, 09:31 Herefordshire Housing Ltd (HHL) is providing a ‘good service' with ‘excellent' prospects for improvement according to an independent report released today by the Audit Commission. An earlier inspection in June 2007 had rated the organisation, which manages over 5,000 properties in Herefordshire, as ‘poor' with ‘uncertain' prospects for improvement. On a scale from zero to three stars the Audit Commission inspection team gave HHL a ‘good' two-star rating. HHL unders...
	HHL one of the best in the Country Thursday, 13th August 2009, 09:19 Powerful watchdog, the Audit Commission, reports that Herefordshire Housing has transformed its services. Achieving the third highest assessment in the country, the Commission commented that staff are enthusiastic and committed to providing a high level of customer service. The Association is determined to make their estates some of the most popular in the County. Anti-social behaviour is tackled robustly and estates are clean and tidy providing a pleasant living environment. During the recess...
	Wonderful gardens wow judges Monday, 27th July 2009, 10:39 Residents who entered Herefordshire Housing's gardening competition surprised and delighted the judges with their wonderful and unusual gardens. The judges were truly impressed by the hard work and dedication that residents had put into their gardens. From hanging baskets to large vegetable patches, it didn't matter how big or small the gardens were, what stood out was people's loving attention to what they grew and the pleasure they received from doing it. Many of the gardens made a real...
	A great BIG Survey Thursday, 25th June 2009, 10:39 Help us to improve the service we provide to you! Every three years we ask what you think of where you live, what we do and how we do it. From Monday 29th June, an independent company - BMG Research - will be sending out questionnaires for this year's status survey. Over 2,500 of you will receive a questionnaire. The results of the survey will tell us how we can improve our services to you. We will let you know the results of the survey in a future edition of our newsletter in vision and what...
	Anything's possible at the Big Event! Tuesday, 16th June 2009, 10:24 Herefordshire Housing threw open the door for all possibilities as it started off consultation with the local community on what they would like to see happen with the area around The Oval, Newton Farm, in a regeneration project called The Oval Community Plan. Graham Parfitt, Development Manager for Herefordshire Housing is keen to stress. "No plans have been made yet, anything is possible. We are asking the residents themselves about what they want to happen to their homes and the area around T...
	Rural Road Show Thursday, 21st May 2009, 13:54 Following the fantastic success of Herefordshire Housing’s Road Show in December last year, the housing association is once again taking to the road to visit rural villages and estates. On 27th and 28th May, colleagues of Herefordshire Housing will be making the most of the half term holidays to speak to as many young people as possible, to find out what they think of the areas they live in and what they would like to see in their villages and estates. There will be activities to take p...
	�370,000 of Estate Improvements Wednesday, 13th May 2009, 15:03 Residents benefit from £370,000 of Estate Improvements Last year Herefordshire Housing spent £370,000 improving estates as a direct result of what local people told them. Over 15 improvements were carried out ranging from minor improvements costing £300 to major improvements costing £40,000. All were to make estates popular places to live. Herefordshire Housing has a regular programme of estate inspections where residents, the Police, Community Support Officers an...
	HHL Sponsor Community Group Award Wednesday, 13th May 2009, 09:59 Herefordshire Housing sponsor the Pride of Herefordshire - Community Group Award Herefordshire Housing is delighted to sponsor the Community Group Award (more than 10 people). As a Housing Association we work closely with community groups to make estates and neighbourhoods safe and popular places to live. Community Groups Herefordshire Housing supports local tenants and residents groups around the County. These groups provide a central point for people to work together to resolve any issu...
	HHL service is one of the best in the country Friday, 20th March 2009, 15:59 Herefordshire Housing has been recognised as one of the top Housing Associations for its excellent customer service. Only 36 Housing Associations in the country have received a certificate from Quality Housing Services (QHS) for providing excellent customer service and Herefordshire Housing is proud to be one of these. The housing association, which achieved certification at the very first attempt, was tested on a number of areas including complaint handling, reception areas, information and...
	Support to live independently Tuesday, 10th March 2009, 14:43 Herefordshire Housing has a dedicated support service which aims to support people to live full and independent lives in their own homes. The housing association employs 11 Housing Support Advisors who visit residents to work out a specific support plan to help people to remain self sufficient. The support service is funded by a central government initiative, Supporting People, so it’s free to anyone who is over 50, is disabled or has a need for support to stay independent. There a...
	A great big conversation! Tuesday, 10th March 2009, 14:39 Local housing associations got together to hold a great big conversation with their tenants! Herefordshire Housing Association, Marches Housing Association, Festival Housing Group and Kemble Housing held a family pizza and bowling consultation event to get tenants views on what makes a good landlord and what makes an excellent housing service. This is part of the National Conversation where local housing associations are getting residents involved with helping to set the standards for th...
	Getting skills for the future! Wednesday, 4th March 2009, 16:09 Herefordshire Housing wants to provide skills for the future and invest in Herefordshire, providing local people with opportunities for jobs and a career which they enjoy. So, the housing association was excited to be taking part in the school work experience scheme. Herefordshire Housing had two pupils from the Bishop of Hereford’s Bluecoat school, Jasmine Morgan and Adam Brazier, who are very interested in plumbing. The housing association offered them a weeks experience working with ...
	We hit the streets! Monday, 2nd March 2009, 10:56 A bright pink comments campervan hit the streets of Newton Farm and Tupsley when Herefordshire Housing went out to get people’s views on what makes a good landlord and what makes an excellent housing service. This is part of the National Conversation where Herefordshire Housing is getting residents involved with helping to set the standards for the new regulator of all housing associations, the Tenant Services Authority (TSA). ”We had a fantastic response from our tenants and me...
	Coming to Hereford! Monday, 9th February 2009, 09:34 We want to hear your feedback about: • The area you live in • Your local community • Your Landlord, Herefordshire Housing The Tenant Services Authority (TSA) is the new independent regulator for homes owned by Herefordshire Housing. Their role is to champion what you want from your housing services and landlord. The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords including Herefordshire Housing. These standards are ve...
	Great start to 2009 for young couple Tuesday, 20th January 2009, 13:27 A young Hereford couple and their new born baby are safe and secure in their first home, thanks to help and support from Herefordshire Housing. Sam Coe and Zac Wall were expecting their first baby when they signed their first tenancy with Herefordshire Housing. Due to their situation, they were offered help from the housing association’s specialised support service to ensure that they could start out as a family in the best way possible. Dot Phelps, Housing Support Advisor, has bee...
	Have your say! Standards in Social Housing Tuesday, 6th January 2009, 16:01 Can you help? Your chance to have your say about standards in social housing The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council and arm’s-length management organisation (ALMO) landlords too. The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords. These standards are very important, as the TSA will be monito...
	18 families get new homes for Christmas Monday, 15th December 2008, 11:00 Christmas has come early for 18 families at Wood Edge in Ross-on-Wye who have just moved into brand new Herefordshire Housing homes. Herefordshire Housing completed the first part of the redevelopment in Wood Edge which consisted of knocking down old concrete houses that had suffered irreversible damage to the concrete panels and building brand new homes. The redevelopment involved close consultation with the existing residents throughout the entire process, taking a ‘people first&rs...
	Taking Services to Rural Communities Monday, 1st December 2008, 15:57 On the 8th, 9th and 10th of December, Herefordshire Housing will be out on the road taking services directly to residents living in the most isolated villages in Herefordshire's rural areas. The Rural Road show bus will be visiting 14 areas over three days and will be packed full of Herefordshire Housing Colleagues all wanting to find out what is important to residents and what we can do to improve things for them. “We know that there are residents in rural communities who are quite isol...
	Moving forward with new Director of Resources Thursday, 6th November 2008, 16:46 Herefordshire Housing is changing! We are moving forward and making huge improvements to the way we work and the services we provide to our customers. As part of this change we have appointed a new Director of Resources, Richard Woolley. Richard’s role is much more than just managing our finances, he will be at the forefront of driving improvements in all areas of the Company. He will champion efficiency and implement strategy which values teamwork, customer focus and continuous improve...
	Saving lives on our Big Day Out Monday, 27th October 2008, 12:29 Herefordshire Housing’s Big Day Out on Thursday 9th October proved to be more than just meeting customers. For two colleagues, it meant saving lives! Andy Hales from our Gas Team and Dean Granger from our Rent’s Team were allocated The Oval area of Newton Farm to go out and meet our customers as part of our Big Day Out. It was here where they ended up saving the lives of the residents living in flats 3, 4, 5, and 6. Andy and Dean entered the block of flats and sensed a very str...
	Our Big Day Out proves a big success! Wednesday, 15th October 2008, 10:12 Herefordshire Housing’s Big Day Out proved to be a BIG success with both customers and colleagues, when 134 colleagues including the Chief Executive, Directors and Board Members, went out to meet hundreds of our customers across the county. Going out and about last Thursday (9th October) gave us the chance to find out more about who our customers are and to get a much better understanding of what they need from Herefordshire Housing. We used our Residents Census to gather information w...
	Calling on customers on the Big Day Out Monday, 6th October 2008, 09:57 On Thursday 9th October, everyone at Herefordshire Housing, including Colleagues, the Chief Executive, Directors and Board Members, will be out and about, calling on our customers across the county on what we are calling our “Big Day Out”. The aims of this day are to find out more about who our customers are and to get a much better understanding of what they need from Herefordshire Housing. We want to do this by meeting with as many customers as possible. It will be a chance f...
	Football fun with local children Friday, 12th September 2008, 10:15 Herefordshire Housing has 'scored' points with children in Tupsley by providing them with a set of goal posts. Residents from the North Tupsley Action Group (N-TAG) have been working in conjunction with Herefordshire Housing to get the goal posts for the local children to give them somewhere to play and they saw the rewards of their hard work go into action recently, when they celebrated the official launch with a football coaching event. Herefordshire Housing arranged for Paul Carpenter...
	Our New ASB out-of-hours line Monday, 1st September 2008, 11:39 At Herefordshire Housing we recognise that Anti-social Behaviour (ASB) is not limited to 9:00-5.00 which is why we have set up our new out-of-hours ASB line. This service will be available from 5:15pm through to 8:45am Monday - Friday and all weekend. The service will allow the complainant to report an incident when it happens which means they can provide details when they are still fresh in their mind. This is not an automated service, you will speak to someone who will take your details and...
	Action! We support students to make film Thursday, 10th July 2008, 11:56 Herefordshire Housing has supported students of the Worcester College of Technology in making a film to raise awareness of Fire Safety. The housing association allowed the students to use an empty residential property, which is due to be demolished as part of its redevelopment of 26 homes at Archenfield, Madley. With the help of Hereford & Worcester Fire Brigade and loaded with cameras, sound equipment and a smoke machine, the Media Studies students aimed to make the film as realistic as ...
	Residents Provide Colourful Inspiration Tuesday, 8th July 2008, 11:58 Residents of Herefordshire Housing have really put the X Factor into their gardens this year and 'wowed' the judges of the Housing Associations’ Gardening Competition. The judges were extremely impressed with the hard work and dedication that showed through time and again. From hanging baskets through to massive vegetable patches, it didn’t matter how big or small the gardens were, what stood out was people’s loving attention to what they grew and the pleasure they received ...
	Never forget your rent - Pay by Direct Debit Monday, 16th June 2008, 10:27 Simply request a Direct Debit mandate, complete it and send it back to us and we will do the rest... and that’s not all... we will also give you £10 off your first monthly payment as a thank you for choosing to pay by Direct Debit. We offer two dates in the month on which we can collect the Direct Debit - the 1st and the 15th of each month. Paying by Direct Debit is secure and reliable and you can cancel at any time. Once set up you can enjoy the peace of mind knowing that yo...
	We have vision! Wednesday, 11th June 2008, 14:39 Our newsletter has changed! We have a new name and a fresh new look because our customers told us that the name 'Housing News, Tenants' Views didn't appeal to all of our customers. So, we decided to change the name to 'in vision' to be more inclusive and we have given the newsletter a fresh new look at the same time. in vision seemed an appropriate name as it reflects our key messages that are part of our vision and values, which run throughout the newsletter. Our Communications Panel were re...
	Swim-a-thon raises 243 pounds! Wednesday, 14th May 2008, 09:40 Herefordshire Housing’s IT Manager Mark Bissell was challenged by his son Sam Bissell, aged 7, to a Swim-a-thon to raise money for his local scouts group in Leominster. The challenge was for Mark to swim double the distance that Sam would swim. The aim was for Sam to swim 100 lengths and Mark to swim 200 lengths over four 1 hour sessions at Leominster Swimming Pool. Sam thrashed his dad’s time by swimming his 100 lengths over three sessions while Mark took the four sessions to achie...
	Local children set example to others Wednesday, 23rd April 2008, 17:00 Local residents of Coldstone Cross in Kingstone were very proud of the children on their estate, when they turned out one sunny Saturday afternoon to help clear litter and rubbish from the streets, pavements and garage areas. The local Residents Association had organised a litter pick, with the help of Herefordshire Housing, and were extremely pleased when lots of young helping hands joined forces with the adults to pick up cans, crisp packets, broken bottles and other rubbish littering the ...
	4,732 New Client Connections for Careline Wednesday, 23rd April 2008, 13:44 The Careline service provided by Herefordshire Housing is continuing to go from strength to strength and recently secured an additional 4,732 new client connections. The social alarm service won two new contracts from Gloucester City Homes / Stroud District Council and Helpline Ltd, a national provider of care services. This means that Herefordshire Careline now supports more than 24,000 individual connections across the Country. Herefordshire Careline provides social alarm services, offer...
	HHL sponsor the Adult Community Award 2008 Monday, 14th April 2008, 15:25 Herefordshire Housing sponsors the Pride of Herefordshire Adult Community Award Herefordshire Housing is delighted to sponsor the Adult Community Award. As a social landlord we work closely with members of the community to make estates and neighbourhoods safe and popular places to live. Community work Herefordshire Housing supports local tenants and residents groups around the County. These groups provide a central point for people to work together to resolve any issues or problems that ...
	Don't Print week helps Romanian Children Thursday, 20th March 2008, 10:58 Herefordshire Housing held a ‘Don’t Print’ week to help needy children in Romania. Colleagues at the Housing Association were asked to cut down on the amount of paper they used by “thinking before they printed”. The saved paper was then donated for use in schools and orphanages in Romania where supplies are scarce and costly. Colleagues also generously donated toys, food, clothing, toiletries, pens, pencils and crayons and even a microwave. Chief Executive Peter...
	Services to disabled customers given priority Wednesday, 27th February 2008, 10:53 Herefordshire Housing is one of the first Housing Associations in the Country to publish a Disability Equality Scheme and Action Plan (DES) which clearly sets out the services offered to disabled customers’. The Scheme and Action Plan have been produced in response to the Housing Corporation’s expectation that all housing associations must demonstrate how they plan to promote disability equality. The Scheme explains how Herefordshire Housing will meet the needs of disabled custom...
	New ways for you to shape our services Tuesday, 26th February 2008, 11:53 Tenant Inspector Project: This exciting new project is being set up for our customers to carry out inspections on different parts of our service to find out what is going well and what needs improving upon. The Tenant Inspector Project will include full training and support. Tenant Inspectors will then report on what they found out and make recommendations about how the service should be improved. Tenants Forum: We want to hear from any of our tenants who are interested in looking...
	�5.25million for new affordable homes in Ross Monday, 21st January 2008, 11:53 Herefordshire Housing has started building work this week on the £5.25 million project for new affordable homes in Ross-on-Wye, Herefordshire. Forty three Herefordshire Housing properties will be demolished in Wood Edge, Ross-on-Wye, due to irreversible deterioration of their concrete panels. The properties will be replaced with modern, affordable homes. Herefordshire Housing has also committed to building an additional ten properties and as some existing residents have moved from the a...
	Injunction secured to protect tenants Friday, 11th January 2008, 10:31 Herefordshire Housing has secured an injunction banning Mr Kenneth Baker from visiting its sheltered housing scheme, Belmont Square. The decision to take Mr Baker to Court to apply for the injunction was in response to over 50 complaints from elderly residents of Belmont Square, about noise, nuisance and intimidation by him and his associates. At Court an order was made banning Mr Baker from going within a set “exclusion zone” around Belmont Square for a period of 12 months. The C...
	Forensic deterrent to beat the burglars! Thursday, 10th January 2008, 09:58 Herefordshire Housing tenants and local residents in Tudorville, Ross-on-Wye, are among the first to benefit from a hi-tech system to beat the burglars. They are being issued with special SmartWater kits – a liquid forensic coding system which, when applied to an item of value, provides both a deterrent to criminals and a valuable aid to police officers. Thanks to its unique numbering system, property marked with SmartWater has its own ‘forensic fingerprint’, which is even ...
	It's our 5th Anniversary! Monday, 17th December 2007, 12:28 Here are some of our achievements, some of which were highlighted by the Audit Commission... We have completed all improvement promises made at transfer. £40 million has bought around 2,434 kitchens, 1,595 bathrooms, we have double glazed 1,337 homes, replaced 4,107 external doors, installed 1,966 central heating systems & re-wired 2,110 homes. Over 90% of all properties have benefitted from at least one transfer promise. We have an effective gas servicing procedure and in ...
	Join us for your Estate Inspection Monday, 17th December 2007, 11:38 Estate Inspections will be carrying on as usual in January and we will be in the following areas: Redhill, Moor Farm, Whitecross, Ross-on-Wye, Lea & Weston-Under-Penyard. You will receive a flyer through your letterbox two weeks before the inspection letting you know the time and the meeting place. To see a detailed list of all forthcoming inspections please click on the link. Estate Inspection timetable. Please join us, nobody knows your estate better than you do!...
	Meet Peter Brown...Chief Executive Monday, 17th December 2007, 10:25 We have a new Chief Executive in post, Peter Brown. As with all new arrivals we wanted to find out a little bit more about him so we asked our Communications Officer, Jen Preedy, to interview him! Questions about the Company…. What is your short term and long term vision for the Company? We have just received our Audit Commission inspection report and over the next year we need to knuckle down as a team and get on with delivering the improvements needed. In the longer te...
	Herefordshire Housing looks to the future Thursday, 6th December 2007, 09:43 Herefordshire Housing is disappointed with the Audit Commissions’ assessment that the association is providing a “poor” service and is determined to achievement rapid improvement over the coming months. It is almost exactly 5 years since the Association was created and has recently delivered all the capital improvements promised at transfer. Over the last 12 months, progress on achieving the Decent Homes Standard has been impressive with compliance rising from 84% to 96%. ...
	Generous tenants give to Romanian children Thursday, 8th November 2007, 10:39 Herefordshire Housing tenants have donated over 40 boxes of toys, clothing, baby wear, toiletries and other much needed items to needy and underprivileged children in Romania. Rose Bryant – a sheltered housing warden of Bryngwyn and Richard Weaver Court had set up a collection point in the communal lounge of the sheltered schemes, for any donations from the generous tenants. The items would then be handed over to a Herefordshire-based charity called the Hope Carriers Trust, who regular...
	Green homes for Hereford! Thursday, 8th November 2007, 10:13 Green roofs have been installed on a ground-breaking development of new affordable homes in Hereford to help cut the cost of living in them. The four houses developed for Herefordshire Housing off Kilvert Road, Newton Farm, have roofs planted with sedum, a low maintenance plant, to boost insulation. This will cut heating costs for homeowners, provide protection from UV light, manage rainwater more effectively than a traditional roof, reduce noise pollution and serve as a haven for wildlife. ...
	Herefordshire Housing's 4th AGM is a Big Hit! Thursday, 18th October 2007, 10:32 Herefordshire Housing had its best turn out ever for its recent AGM and Consultation Event. Over 100 people attended the 4th Annual General Meeting at the Hereford Racecourse, made up of the Housing Company’s own tenants and staff, other members of the community and Board Members. Together, they took part in workshops to discuss important issues and to plan changes for the future. These included how the Company is run, how it could continually improve services to all cus...
	making changes Tuesday, 2nd October 2007, 11:33 There are many ways for residents to get involved and become part of the decision making process. Regular involvement means tenants can gain a good knowledge and understanding of housing issues and influence the way we provide services. Below is a summary of some of the ways tenants have influenced our services over the last year. Tenant Tester Postal Consultation Group Over the last year, Tenant Testers have helped us to produce Gas Safety Bulletins and three reminder flyers for gas servi...
	Working in the Community Thursday, 27th September 2007, 11:56 The Newton Farm Information Centre based at The Oval, operates on a rent-free basis from premises owned by Herefordshire Housing. Due to the excellent work and support that the Newton Farm Information Centre provides to the local community, Herefordshire Housing has decided to help the volunteers expand their operations by offering the adjacent and now unused Herefordshire Housing Office to them on the same rent-free terms and supporting a complete refurbishment of the office space. This allowe...
	Christmas Money Bunny Prize Draw! Thursday, 27th September 2007, 10:20 The Christmas Money Bunny is here to spread some Christmas Cheer and could be stuffing your stocking full of extra cash with a total prize incentive giveaway of £500. Herefordshire Housing would like to say thank you to those tenants who have a clear rent account by offering three fantastic Christmas cash prizes: 1st £250, 2nd £150, 3rd £100! Be in with a chance to win some Christmas Cash just for paying your rent!!! To be automatically entered into the prize d...
	How does your garden grow? Thursday, 27th September 2007, 10:07 For the second year Herefordshire Housing ran a garden competition which was a great success! The competition worked in partnership with Marches Housing Association and Kemble Housing Association. Our garden competition is a way of recognising and rewarding all those tenants who make an effort to brighten up and enhance their local area. Our gardening tenants are hugely dedicated, providing themselves, their visitors and their neighbourhoods with some delightful garden spaces. A...
	Partnership working... Wednesday, 25th July 2007, 11:07 Did you know that Herefordshire Housing's Income Services Team are working together with Herefordshire Citizens' Advice Bureau to help tenants to resolve debt problems? Herefordshire Housing understands that people experience financial difficulties for a number of different reasons and we want to help any of our tenants who find themselves struggling to cope with debt. To do this we fund a dedicated Citizens' Advice Bureau case worker to provide independent debt management help and advice to ou...
	Day in the life of a Tenancy Support Officer Wednesday, 27th June 2007, 15:34 I have helped 68 people over the last year receive extra funds which they did not know they were entitled to. Maybe I can help you... Here is a typical working day... I arrive at the office and my telephone display shows I have a message. A tenant's partner has left her and the children and she doesn't know what to do. I ring back and make an appointment to see her later that morning. At the visit I discuss the situation with the tenant, in particular her income. I make sure that the tenant kn...
	...Working together Wednesday, 27th June 2007, 14:23 "Change your ways and in a year's time we could put you in our newsletter as a success story." These were Keith's words (our Anti-social Behaviour Officer) to Jeremy Hamblin a year ago. Jeremy moved into one of our properties in Credenhill last year, and the pressure of living on his own, for the first time, soon began to tell on him. As a way of trying to aviod this pressure, he started inviting other young people into his flat. This resulted in a number of complaints from neigh...
	Helping you to live independently! Wednesday, 27th June 2007, 14:02 Disability Aids & Adaptations If you have a disability and you require a Disability Adaptation to your home, Herefordshire Housing may be able to help you. To enable our tenants to remain in their homes, Herefordshire Housing works in partnership with Herefordshire Council to carry out disability adaptations and install disability aids, where possible or as advised by an Occupational Therapist. Our new Aids and Adaptations Policy allows us to carry out minor adaptations, such as, fitting ...
	Smoke Free England! 1st July 2007 Wednesday, 27th June 2007, 13:49 What does this mean and how will it affect you and your home? From 1st July 2007 it will be against the law to smoke in virtually all enclosed public places, workplaces and public work vehicles. There will be few exceptions from the law. The new law will require NO SMOKING signs to be displayed in all smokefree premises which, will include any shared entrance, hallway or communal area. Failure to comply with the new law will be a criminal offence and there will be penalties and fines for thos...
	Hair today, Gone tomorrow! Wednesday, 6th June 2007, 14:56 A hairy member of staff at Herefordshire Housing decided to chop off his locks to raise over £500 for Red Nose Day 2007. Dave Davies who normally mans the IT helpdesk, bravely volunteered to have his head shaved in aid of Comic Relief. Hairdresser, Catherine Preedy from Keith St. Peters kindly agreed to carry out the haircut in front of eager staff at the Company's Legion Way Office. Dave who had been growing his hair for three years commented "It was time for a change and ...
	Senior Awareness Day Tuesday, 22nd May 2007, 16:57 Herefordshire Housing's sheltered scheme Disraeli Court has just played host to the County's first Senior Awareness Day. This follows on from the success of our involvement last year with "Crucial Crew" - an event organsied by the Police aimed at raising children's awareness of issues like bullying, stranger danger and heart start. The organisations involved decided to retry the event with Senior Citizens by arranging the workshops relating to issues that may concern them. The ...
	The star�s the Limit! Wednesday, 4th April 2007, 09:54 In June this year, Herefordshire Housing will be inspected by the Housing Inspectorate for the first time. The Housing Inspectorate is part of the Audit Commission, which looks at many public sector services including housing and has links with other national inspectorates. Inspections inform the public about the performance of the services inspected by producing detailed inspection reports with short and easy-to-read summaries. The Housing Inspectorate aims to recognise good performance and pr...
	Celebrating our success! Wednesday, 4th April 2007, 09:35 To mark our success in improving your homes we are celebrating our 2000th kitchen installation since the properties were transferred to Herefordshire Housing in November 2002. Mrs Lewis of Green Lane, Kingstone was the tenant to receive the 2000th kitchen and is pictured receiving a bouquet of flowers from Tony Jones, Asset and Partnering Manager. This latest kitchen was completed by Lovell who have worked in partnership with Herefordshire Housing for the past four years completing the majorit...
	A new tool to fight A.S.B. Wednesday, 4th April 2007, 09:26 Herefordshire Housing Limited has recently acquired four mobile Closed Circuit Television monitoring systems in its bid to reduce the level of anti-social behaviour (A.S.B.) experienced by tenants and other householders. The usage of CCTV systems will be strictly controlled and will only take place in areas of Herefordshire Housing Limited property where anti-social behaviour is of a serious nature, or has been a protracted problem. Anti-social behaviour is sometimes difficult to prove and, on...

The Offices below are open:

Monday to Thursday: 8:45am - 5:15pm - Friday: 8:45am - 4:45pm

Where you can find us
Head Office: Herefordshire Housing Ltd. Legion Way, Hereford, HR1 1LN. Tel. 01432 384000 Fax. 01432 384198	City Centre Office: One-Stop Shop 84-86 Widemarsh Street, Hereford, HR4 9HG. Tel. 01432 346070 Fax. 01432 346089	South Wye Office: Jubilee Court Community Facility Kilvert Road, Newton Farm, Hereford, HR2 7FE. Tel. 01432 346091 Fax. 01432 379260

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